Tracy Hedgepeth
About Tracy Hedgepeth
Tracy Hedgepeth serves as the Director of Customer Experience and Organizational Training at RG Group, where she has worked since 2015. With a background in customer service and training, she focuses on improving customer experience and developing corporate training programs.
Work at RG Group
Tracy Hedgepeth has been with RG Group since 2010, initially serving as Customer Service Manager before advancing to the role of Director of Customer Experience and Organizational Training in 2015. In this capacity, she collaborates with organizational leaders and vendors to enhance customer experience. Tracy also manages procurement and asset management, integrating these responsibilities with her customer service role. Her tenure at RG Group spans over 14 years, during which she has contributed to various initiatives aimed at improving operational efficiency and customer satisfaction.
Previous Experience at Adhesives Research, Inc.
Before joining RG Group, Tracy Hedgepeth worked at Adhesives Research, Inc. as Customer Service Team Leader from 2003 to 2010. During her seven years in this position, she developed skills in customer service management and team leadership. This experience laid the foundation for her subsequent roles in customer experience and organizational training.
Education and Expertise
Tracy Hedgepeth pursued her education at York College of Pennsylvania, where she obtained an Associate degree in General Studies in 2005. She continued her studies at Elizabethtown College, earning a Bachelor's degree in Business and Communications in 2016. Her educational background supports her expertise in customer service and organizational training.
Corporate Training Program Development
At RG Group, Tracy Hedgepeth developed and implemented a corporate training program aimed at enhancing associate skills and facilitating career progression. This program reflects her commitment to employee development and organizational growth, ensuring that team members are equipped with the necessary skills to succeed in their roles.