Kate G.
About Kate G.
Kate G. is a Service Desk Coordinator at Rincon Research Corporation with extensive experience in technical support and project management. She holds a Master's degree in Information Technology and has worked in various roles at Vantage West Credit Union and other organizations in the Tucson, Arizona area.
Current Role at Rincon Research Corporation
Kate G. has served as a Service Desk Coordinator at Rincon Research Corporation since 2019. In this role, she is responsible for managing service requests and ensuring efficient support for users. Her experience in technical project management and support roles contributes to her effectiveness in this position. She is based in the Tucson, Arizona Area.
Previous Experience in Technical Project Management
Prior to her current position, Kate worked as a Technical Project Manager at Nextrio for eight months in 2019. During her time there, she focused on overseeing technical projects and facilitating communication between teams. This role enhanced her project management skills and provided valuable experience in the technology sector.
Career at Vantage West Credit Union
Kate G. has a significant history with Vantage West Credit Union, where she held multiple positions from 2006 to 2019. She began as a Customer Service Representative and progressed to roles including Front Desk Receptionist, Records Technician, Technical Support Specialist, Senior Technical Support Specialist, and Supervisor of Technical Support. This diverse experience equipped her with a comprehensive understanding of customer service and technical support in the financial sector.
Educational Background and Specialization
Kate G. holds a Master’s Degree in Information Technology from the University of Maryland University College, where she specialized in Telecommunications Management. She completed this degree between 2016 and 2018. Additionally, she earned a Bachelor's Degree in Hotel and Restaurant Management from Northern Arizona University from 2007 to 2009. Her educational background supports her career in technology and management.
Interests and Personal Development
Kate G. has a strong interest in learning new technologies and collaborating with others. She possesses a knack for troubleshooting, which has guided her career in Information Technology. Outside of her professional life, she enjoys weight lifting, yoga, and traveling, which contribute to her personal development and well-being.