Agatha Barby Navarrete
About Agatha Barby Navarrete
Agatha Barby Navarrete is an Implementation Project Manager at RingCentral, where she has worked since 2018. She has previous experience in technical support and service desk roles at Wipro Limited and Genesys, as well as a background in Mass Communication from the College of the Holy Spirit.
Work at RingCentral
Agatha Barby Navarrete has been employed at RingCentral since 2018 as an Implementation Project Manager. In this role, she oversees the implementation of projects, ensuring that they meet client requirements and are delivered on time. Prior to her current position, she worked at RingCentral as a Technical Support Representative from 2012 to 2014, where she provided assistance to customers regarding technical issues.
Previous Experience
Before joining RingCentral, Agatha Barby Navarrete worked at Wipro Limited as a Service Desk Analyst from 2015 to 2017. In this capacity, she handled service requests and provided support to users. She also served as a Technical Support Engineer at Genesys from 2017 to 2018, where she addressed technical inquiries and resolved issues for clients.
Education and Expertise
Agatha Barby Navarrete studied at the College of the Holy Spirit, where she earned an Associate of Arts degree in Mass Communication/Media Studies from 1998 to 2002. This educational background provides her with a foundation in communication skills, which are essential in her roles in project management and technical support.
Career Timeline
Agatha Barby Navarrete's career spans over a decade, beginning with her role as a Technical Support Representative at RingCentral from 2012 to 2014. She then transitioned to Genesys as a Technical Support Engineer for one year before moving to Wipro Limited as a Service Desk Analyst for two years. In 2018, she returned to RingCentral as an Implementation Project Manager, where she has worked for six years.