Aimed Salhi
About Aimed Salhi
Aimed Salhi serves as the Team Lead for Technical Support Engineering at RingCentral, where he has worked since 2021. He has a background in communication techniques and extensive experience in technical support roles across various companies, including Nintendo and Societe Generale.
Work at RingCentral
Aimed Salhi has been with RingCentral since 2018, initially serving as a Technical Support Engineer before being promoted to Team Lead - Technical Support Engineering in 2021. In this role, he oversees a team that provides specialized support to RingCentral Engage Digital customers and partners. His responsibilities include coordinating training for team members, managing network operations outage incidents, and ensuring effective communication with customers. Salhi also monitors support activity and customer interaction quality through performance metrics to maintain high service standards.
Education and Expertise
Aimed Salhi studied at Université Paris Cité, where he earned a Licence Professionnelle in Communication technique from 2016 to 2017. Prior to this, he completed a DEUG in Langue anglaise et littérature / lettres from 2014 to 2016. His educational background provides a foundation for his expertise in technical support and team management within the technology sector.
Background
Before joining RingCentral, Aimed Salhi worked at Societe Generale Corporate and Investment Banking as a Project Manager User Knowledge from 2016 to 2018. He also held various positions at Nintendo, including Animateur from 2011 to 2014 and Chef d'équipe - Formateur from 2014 to 2016. His diverse work experience has contributed to his skills in team leadership and customer support.
Achievements
In his current position at RingCentral, Aimed Salhi plays a significant role in the recruitment and interviewing process for new Technical Support Engineers and Technical Account Managers. He develops and distributes procedures for technical support, aiming to streamline operations and improve service delivery. His contributions are essential in ensuring that the technical support team is well-equipped to handle customer needs effectively.