Yuri Fedotov
About Yuri Fedotov
Yuri Fedotov is the Director of Product Management at RingCentral, where he has worked since 2023. He has over two decades of experience in product management and solutions architecture, with a strong focus on contact center technology and business transformation.
Current Role at RingCentral
Yuri Fedotov serves as the Director of Product Management at RingCentral, a position he has held since 2023. In this role, he is responsible for overseeing product strategy and management, focusing on enhancing customer experiences through innovative solutions. His leadership contributes to the development of products that meet the evolving needs of clients in the communication and collaboration space.
Previous Experience at Cisco
Yuri Fedotov has a significant history with Cisco, where he worked for a total of 12 years in various roles. He began as a Senior Consultant in the Advanced Technology Group from 2000 to 2002, followed by positions as a Solutions Architect from 2006 to 2014 and then as a Senior Solutions Architect from 2014 to 2018. His work involved providing technical solutions and strategies that supported business transformation efforts.
Experience at Genesys
Yuri Fedotov's career includes multiple roles at Genesys, where he worked from 2000 to 2006. He started as a Senior Consultant in the Advanced Technology Group, then progressed to Product Line Manager from 2004 to 2006. His experience at Genesys focused on product management and system integration within the contact center industry, contributing to his expertise in customer care technology.
Education and Expertise
Yuri Fedotov holds a Master's degree in Applied Mathematics and Physics from the Moscow Institute of Physics and Technology (State University) (MIPT). His educational background supports his skills in competitive intelligence and technology strategy, particularly in the context of contact center solutions. He specializes in balancing business needs with technical constraints to enhance customer experiences.
Achievements in Product Management
Throughout his career, Yuri Fedotov has led complex, large-scale multi-vendor contact center transformations for top clients. His extensive experience in product management and system integration has enabled him to deliver effective solutions that align with business objectives. His contributions in various roles have established him as a knowledgeable figure in the contact center and customer care technology sectors.