Zach Brokaw Lien
About Zach Brokaw Lien
Zach Brokaw Lien serves as the Revenue Retention Program Manager at RingCentral, where he has worked since 2021. He has extensive experience in sales and customer retention, having held various roles at Comcast and Frontier Communications.
Work at RingCentral
Zach Brokaw Lien has been employed at RingCentral as a Revenue Retention Program Manager since 2021. In this role, he operates within the Denver Metropolitan Area and collaborates with various teams to tackle revenue and customer churn challenges. His focus includes identifying downsell opportunities to enhance customer retention and improve overall revenue outcomes.
Previous Experience at Comcast
Prior to his current position, Zach Brokaw Lien held multiple roles at Comcast. He began as a Retail Sales Consultant from 2014 to 2016, then advanced to a Business Account Executive role from 2016 to 2017. He was promoted to Senior Business Account Executive, serving from 2017 to 2019, and later worked as a Regional Sales Coach from 2019 to 2021. His experience at Comcast spanned various locations, including the Greater Seattle Area and the Denver Metropolitan Area.
Early Career at Frontier Communications and Best Buy
Zach Brokaw Lien's early career included a position as a Direct Sales Representative at Frontier Communications from 2011 to 2012 in Everett, Washington. He also worked at Best Buy as a Computer Sales associate from 2012 to 2014. These roles contributed to his foundational skills in sales and customer service.
Education and Expertise
Zach Brokaw Lien studied at Everett Community College, where he focused on Business/Corporate Communications from 2012 to 2015. His educational background supports his professional roles, particularly in sales and customer engagement. He is recognized for his ability to receive and act on feedback, a skill that enhances his effectiveness in coaching and sales.
Personal Interests
In his personal life, Zach Brokaw Lien enjoys reading several books each month, skiing, detailing cars, and spending quality time with his dogs and family. He values continuous improvement and aims to be 1% better each day, reflecting his commitment to personal and professional growth.