Astha Soni
About Astha Soni
Astha Soni is a Team Lead in Technical Support at Roambee, where she has worked since 2019. She has over four years of experience as a Quality & Customer Service Integrity Specialist and holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering.
Work at Roambee
Astha Soni has been employed at Roambee since 2019, initially serving as a Customer Support Engineer. In 2021, she transitioned to the role of Team Lead for Technical Support. Her responsibilities include overseeing the technical support team and ensuring high-quality service delivery. Based in Ahmedabad, Gujarat, India, she has contributed to the company's customer support operations for a total of five years.
Education and Expertise
Astha Soni holds a Bachelor of Engineering (BE) degree in Electrical, Electronics, and Communications Engineering, which she obtained from TIT & Science between 2008 and 2012. Her educational background provides a solid foundation for her technical support role. She possesses expertise in addressing customer inquiries and complaints, ensuring effective communication and resolution.
Background
Before joining Roambee, Astha Soni accumulated over four years of experience as a Quality & Customer Service Integrity Specialist. This role involved establishing clear standards and enforcing protocols to maintain consistent customer service quality. Her background in quality assurance complements her current position in technical support.
Achievements
Astha Soni specializes in establishing clear standards and enforcing protocols that lead to high-quality customer service results. Her focus on customer service integrity has contributed to the overall effectiveness of the customer support team at Roambee. She has developed skills in handling customer questions and complaints, which are essential for maintaining customer satisfaction.