Frank Walter
About Frank Walter
Frank Walter serves as the Vice President of Operations at Rocket Lawyer, where he has worked since 2021. He has extensive experience in operational leadership, having previously held senior roles at companies such as Zūm, VCA Animal Hospitals, PayPal, and Motorola Solutions.
Work at Rocket Lawyer
Frank Walter has served as Vice President of Operations at Rocket Lawyer since 2021. In this role, he has defined and implemented key operating metrics to measure operational efficacy, productivity, and customer satisfaction across all functions. His leadership has contributed to significant operational improvements and enhanced service delivery.
Previous Experience in Operations
Before joining Rocket Lawyer, Frank Walter held various leadership positions in operations. He worked at Zūm as Vice President of Operations for nine months in 2019 to 2020. Prior to that, he was Vice President of Operations at VCA Animal Hospitals for one year in 2008 to 2009. His experience also includes a role as Business Unit Leader and Senior Director at PayPal from 2017 to 2019.
Education and Expertise
Frank Walter earned a Bachelor's degree from UC San Diego. His educational background supports his extensive expertise in operational management and strategy, which he has applied throughout his career in various organizations.
Achievements in Operational Efficiency
Throughout his career, Frank Walter has focused on improving operational efficiency. He created enterprise-wide functional business requirements that reduced time to market and improved new product introduction quality. He also implemented a new QA model and optimized organizational structures, including CRM and telephony systems.
Impact on Revenue and Cost Management
In 2023, Frank Walter grew revenue by over 10%, surpassing planned targets and achieving over $1.2 million. He successfully reduced operating expenses by over 35% while improving employee morale and cutting attrition in half. His initiatives have laid the groundwork for scalability and enhanced customer experience.