Clarissa Schirosi
About Clarissa Schirosi
Clarissa Schirosi is a Customer Success Manager at Roofr in Toronto, Ontario, with a strong background in media relations and event management. She has a diverse professional history that includes roles in sales consulting and media success management across various international companies.
Work at Roofr
Clarissa Schirosi has been serving as a Customer Success Manager at Roofr since 2021. In this role, she utilizes her extensive background in media relations and customer communications to enhance client satisfaction. Based in Toronto, Ontario, Canada, she has been instrumental in implementing strategies that optimize customer success. Her expertise in both physical and virtual event management supports her efforts in fostering strong customer relationships.
Education and Expertise
Clarissa Schirosi holds a Bachelor's degree in Communication and Media Studies from Università Cattolica del Sacro Cuore, which she completed from 2011 to 2014. She also studied Business Administration and Management at Lonsdale Institute, earning a Diploma in 2016. Additionally, she obtained a Certificate III in Travel & Tourism from Australian Pacific College, further enhancing her skill set. Her educational background supports her expertise in customer success and event management.
Background in Customer Success
Before joining Roofr, Clarissa Schirosi accumulated significant experience in customer-facing roles. She worked as a Senior Media Success Manager at Collision Conf and Web Summit, where she developed skills in media relations and customer engagement. Her previous role as a Retail Sales Consultant at Calvin Klein provided her with insights into sales consulting, which aids her in understanding customer needs effectively.
Professional Experience in Event Management
Clarissa Schirosi has a strong background in event management, having worked as an Account Executive and Event Coordinator at Coop F.E.M.A. in Milan. Her experience in managing both physical and virtual events complements her current role in customer success. This diverse skill set enables her to implement processes that enhance customer experiences and optimize success strategies.
Skills and Competencies
Clarissa Schirosi possesses a diverse skill set that includes negotiation, teamwork, and process implementation. These competencies are essential for fostering successful customer relationships and optimizing customer success strategies. Her ability to manage customer communications effectively is supported by her strong background in media relations, making her a valuable asset in her current role.