Ghizlane E.
About Ghizlane E.
Ghizlane E. is a Customer Success Manager with over a decade of experience in various sectors, including SaaS and banking. She is fluent in four languages and has held positions at companies such as TrackTik, RUDSAK, and Roofr.
Current Role at Roofr
Ghizlane E. serves as a Customer Success Manager at Roofr, a position she has held since 2021. In this role, she focuses on ensuring customer satisfaction and fostering long-term relationships with clients. Her responsibilities include implementing strategies to enhance customer engagement and operational revenue growth. Working remotely, she leverages her extensive experience to support clients effectively.
Previous Experience in Customer Success
Prior to her current role, Ghizlane worked at TrackTik as a Customer Success Manager from 2018 to 2021. During her three years in this position, she contributed to improving customer relationships and satisfaction in the security workforce management sector. Additionally, she served as the Customer Care & Community Manager at RUDSAK from 2016 to 2018, where she managed customer interactions and community engagement.
Background in Banking and Telecommunications
Ghizlane has a diverse background that includes significant experience in banking and telecommunications. She worked as a Collections Account Manager at Desjardins from 2014 to 2016, where she managed account collections. Earlier in her career, she held roles at Koodo, starting as a Sales Representative from 2010 to 2012 and advancing to Senior Sales Representative from 2012 to 2014. These positions provided her with valuable skills in sales and customer service.
Education and Professional Development
Ghizlane E. holds a Bachelor's degree in Sociology from Concordia University, which she completed between 2013 and 2017. She also pursued studies in Project Management at the Project Management Institute of Montreal in 2019. This educational background supports her ability to adapt to new technologies and methodologies in her professional roles.
Language Proficiency and Skills
Fluent in four languages—English, French, Spanish, and Arabic—Ghizlane E. effectively communicates with a diverse range of clients. Her language skills enhance her ability to provide customer support and build relationships across different cultural contexts. She specializes in adapting to new technologies and methodologies, which contributes to her success in enhancing customer satisfaction and operational growth.