Cpfs Kelly Richardson
About Cpfs Kelly Richardson
Kelly Richardson is a Senior Integration Project Analyst Customer Solutions at RouteOne, where he has worked since 2013. He has a background in General Business from Michigan State University and has played a significant role in improving customer experiences through process enhancements.
Work at RouteOne
Kelly Richardson has been employed at RouteOne since 2013, serving as a Senior Integration Project Analyst in the Customer Solutions department. In this role, Richardson has contributed to enhancing customer and partner experiences by identifying process and systems improvements. Responsibilities include designing, testing, and implementing web service interfaces between RouteOne and its partners. Richardson also provides critical reporting on open issues and status updates to management and stakeholders, ensuring effective communication and project tracking.
Education and Expertise
Kelly Richardson holds a Bachelor of Arts degree in General Business from Michigan State University. This educational background has equipped Richardson with the knowledge and skills necessary for a career in project analysis and customer solutions. The expertise gained through formal education supports Richardson's ability to create, document, and communicate specifications, guidelines, and test scripts, which are essential for seamless integration processes.
Background
Prior to joining RouteOne, Kelly Richardson worked at Opelin in various roles from 1998 to 2010. Positions included Technical Customer Support Representative, Customer Service Representative Advanced, and Team Leader for Service Request Management. Richardson also held the role of Ito Service Delivery Consultant II, where responsibilities included overseeing service delivery and managing requests. Additionally, Richardson worked at Aditya Birla Minacs as a Quality Specialist from 2010 to 2013, further developing skills in quality assurance and customer service.
Achievements
Throughout the career of Kelly Richardson, significant contributions have been made to improve customer service and operational efficiency. At RouteOne, Richardson has played a key role in troubleshooting, reporting, tracking, and validating software issues to maintain high-quality standards. The ability to identify process improvements has been instrumental in enhancing the overall customer and partner experience, demonstrating a commitment to excellence in service delivery.