Parul Mittal
About Parul Mittal
Parul Mittal serves as the Central Operations & Customer Experience lead at Rupeek, where she has worked since 2020. With a background in engineering and extensive experience in customer relations and operations across various companies, she has significantly contributed to process improvements and customer success metrics.
Current Role at Rupeek
Parul Mittal holds the position of Central Operations & Customer Experience at Rupeek, a role she has occupied since 2020. Based in Bengaluru, Karnataka, she focuses on enhancing operational efficiency and customer satisfaction. Her responsibilities include designing and deploying customer success metrics across PAN-India operations and sales. She has also created and managed Rupeek Academy, aimed at nurturing university graduates and building a talent pool for the organization.
Previous Experience in Customer Relations and Operations
Before joining Rupeek, Parul Mittal worked at Design Ghar Online Services Private Limited as a Customer Relations and Operations Manager in 2015. Her tenure lasted 11 months in Jaipur, Rajasthan. Additionally, she served as a Technical Associate at Teleperformance in 2014 for five months and at Wipro in 2013 for another five months, both in Jaipur and Noida, respectively. Her early career also includes a summer trainee position at Rajasthan Electronics & Instruments Limited in 2012.
Educational Background
Parul Mittal earned her Bachelor of Technology (BTech) in Electrical, Electronics, and Communications Engineering from Vivekananda Institute of Technology, Jaipur, completing her studies from 2009 to 2013. Prior to this, she attended St. Angela Sophia Senior Secondary School in Jaipur, where she completed her Senior Secondary education from 1997 to 2009.
Achievements in Operations and Customer Experience
In her current role at Rupeek, Parul has designed and deployed incentive programs that resulted in a 27% increase in business growth. She has developed and implemented various process improvement policies, including the WhistleBlower Policy and Data Leakage Policy. Furthermore, she has improved operational metrics such as Net Promoter Score (NPS) and turnaround time (TAT), and has defined success metrics for product releases, focusing on enhancing the quality of data.
Role at CutShort
Parul Mittal worked at CutShort as a Product Evangelist and Customer Success Manager from 2019 to 2020. During her six-month tenure in Pune, Maharashtra, she contributed to customer success initiatives and product promotion, further enhancing her expertise in customer relations and operational management.