Ravi Kumar
About Ravi Kumar
Ravi Kumar is a Senior Technical Support Manager with extensive experience in technical support and customer service. He has held various positions in companies such as NestAway Technologies, Flipkart, and Rupeek, and holds a Bachelor of Engineering in Electrical, Electronics, and Communications Engineering from Visvesvaraya Technological University.
Work at Rupeek
Ravi Kumar currently holds the position of Senior Technical Support Manager at Rupeek, a role he has occupied since 2023. Prior to this, he served as Technical Support Manager at the same company from 2020 to 2022. In these roles, he has been responsible for overseeing technical support operations, ensuring efficient service delivery, and managing support teams to enhance customer satisfaction.
Previous Experience in Technical Support
Before joining Rupeek, Ravi Kumar worked at NestAway Technologies Pvt Ltd as a Manager from 2018 to 2019 and as a Team Manager from 2015 to 2018. His experience at NestAway involved managing teams and processes to improve operational efficiency. Additionally, he worked at Helloworld Technologies India Pvt. Ltd. as Customer Experience from 2019 to 2020, where he focused on enhancing customer interactions and support.
Experience at Flipkart
Ravi Kumar was employed at Flipkart as a Process Trainer from 2013 to 2015 in Bengaluru, Karnataka, India. In this role, he was responsible for training new employees on processes and systems, contributing to the development of staff competencies and operational effectiveness within the organization.
Educational Background
Ravi Kumar completed his Bachelor of Engineering (BE) in Electrical, Electronics and Communications Engineering at Visvesvaraya Technological University from 2008 to 2012. This educational foundation provided him with essential knowledge and skills applicable to his career in technical support and management.