John Burton
About John Burton
John Burton is a Claims Supervisor with extensive experience in customer service and call center management. He has worked in various roles at companies such as MDnetSolutions and LifeScan, and he holds a Bachelor's Degree in Business Management and Project Management from the University of Phoenix.
Current Role at Safe-Guard Products International
John Burton has served as a Claims Supervisor at Safe-Guard Products since 2016. In this role, he has implemented new processes and documentation procedures that have led to increased productivity and performance. He manages recruitment campaigns, which include interviewing new members for the call center team. Additionally, he coordinates meetings, focus groups, and coaching sessions aimed at improving performance and efficiencies within the call center.
Previous Experience at MDnetSolutions
Prior to his current role, John Burton worked at MDnetSolutions from 2014 to 2016. He held the position of Supervisor for two years, where he established key performance indicators to measure productivity and enhance customer satisfaction. He also served as a Patient Healthcare Representative for one year during his time at the company.
Career at LifeScan
John Burton has extensive experience at LifeScan, where he worked from 2000 to 2010. His roles included Customer Service Representative, Call Center Supervisor, and Customer Service Specialist. During his tenure, he developed and administered call center objectives, operating policies, procedures, and strategic action plans, which contributed to achieving organizational goals. He implemented new processes that improved productivity and performance.
Education and Academic Background
John Burton studied at the University of Phoenix, where he earned a Bachelor’s Degree in Business Management and Project Management from 2013 to 2015. He also obtained an Associate’s Degree in Business Administration and Management, General, from 2010 to 2012. His educational background has provided him with a solid foundation in management principles and practices.