Odell Anderson
About Odell Anderson
Odell Anderson is a Training Manager with over 15 years of experience in customer service and training roles across various industries. He currently works at Safe-Guard Products in Atlanta, Georgia, and has a background in project management and process improvement.
Current Role at Safe-Guard Products International
Odell Anderson serves as the Training Manager at Safe-Guard Products International, a position he has held since 2018. In this role, he is responsible for overseeing training initiatives and developing programs that enhance employee skills and performance. His experience in training and instructional design supports the company's objectives in improving customer service and operational efficiency. Anderson's tenure at Safe-Guard Products also includes a previous role as Tire & Wheel Claims Manager from 2016 to 2018.
Previous Experience in Training and Management
Anderson has over 15 years of experience in various roles related to customer service, tech support, and sales contact centers. He worked at HUGHES Telematics as a Call Center Trainer from 2008 to 2011, and prior to that, he held multiple positions at BellSouth, including Training and Instructional Design Manager and Call Center Manager. His role at CompuCredit as Training Manager from 2006 to 2008 further solidified his expertise in training and development.
Education and Certifications
Odell Anderson graduated from the Georgia Institute of Technology with a Bachelor of Science in Civil Engineering, completing his studies from 1990 to 1995. He also pursued further education at Dream Releasers Coaching, where he studied Life Coaching and achieved certification from 2012 to 2013. This combination of technical education and coaching certification enhances his ability to support individuals in creating fulfilling work lives.
Background in Project Management and Process Improvement
Anderson has a strong background in project management and process improvement, which he developed during his time at BellSouth as a Process Improvement Project Manager from 2004 to 2006. His experience in these areas complements his training roles, allowing him to implement effective strategies that improve operational processes and training outcomes across various industries, including telecom, finance, and automotive.
Professional Attributes and Approach
Anderson is recognized for his steady, patient demeanor and a relaxed sense of humor. His logic-driven mindset aids in problem-solving and decision-making within training and management contexts. These attributes contribute to his effectiveness in leading teams and fostering a positive learning environment.