Damon Whitfield
About Damon Whitfield
Damon Whitfield is a Real Time Analyst and Data Analyst currently employed at SafeAuto, with a background in workforce management and customer service across various companies in Ohio. He holds a B.A. in African American Studies from The College of Wooster and possesses expertise in data analytics tools, including Power BI and SQL.
Work at SafeAuto
Damon Whitfield has been employed at SafeAuto since 2017, serving as a Real Time Analyst – Data Analyst. In this role, he focuses on real-time data analysis to support operational efficiency and decision-making. His responsibilities include monitoring key performance indicators and providing actionable insights to enhance performance metrics. Whitfield utilizes various data analytics tools to ensure that the organization meets its operational goals.
Previous Experience in Data Analysis
Before joining SafeAuto, Damon Whitfield worked at Affinion Group in multiple roles. He served as a Contact Center Support Specialist for 9 months in 2009 and later as Workforce Management from 2009 to 2016. During his tenure, he developed ad-hoc reports for management, which helped track special projects and assess their viability. His experience in these positions contributed to his expertise in data analysis and workforce management.
Education and Expertise
Damon Whitfield earned a Bachelor of Arts degree in African American Studies from The College of Wooster. He also completed his high school education at Perry Senior High School, where he focused on college preparatory studies. Whitfield possesses extensive knowledge of workforce tools, including Aspect, CMS, ICBM, and Interaction Administrator. He is proficient in data analytics languages and tools such as DAX, M code, SQL, and Power BI.
Career in Customer Service
Damon Whitfield has a background in customer service, having worked as a Customer Service Representative at PNC from 2016 to 2017. This role allowed him to develop skills in client interaction and service delivery. His experience in customer service complements his analytical skills, enabling him to understand customer needs and improve service processes.
Skills in Data Visualization
Damon Whitfield has developed proficiency in creating dashboards using Power BI. These dashboards are designed for in-depth analysis of key performance indicators and managing site attrition metrics. His ability to visualize data effectively supports management in making informed decisions based on comprehensive data analysis.