Darren Strong
About Darren Strong
Darren Strong serves as the Contact Center Systems Leader at SafeAuto, where he has worked since 2018. With a strong background in project management and workforce management within the insurance industry, he has held various roles at SafeAuto since 2005.
Work at SafeAuto
Darren Strong has been employed at SafeAuto since 2005, holding various positions that demonstrate his expertise in contact center operations and management. He currently serves as the Contact Center Systems Leader since 2018, where he focuses on optimizing contact center systems. Prior to this role, he worked as the Manager of Workforce Management starting in 2017. His earlier roles at SafeAuto include Contact Center Quality & Project Leader from 2015 to 2017, Customer Contact Center Supervisor from 2013 to 2015, and Insurance Agent from 2005 to 2013.
Education and Expertise
Darren Strong holds a Bachelor of Science in Applied Management from Franklin University, which he completed from 2010 to 2012. He also earned an Associate of Applied Science in Sport Management from Columbus State Community College, where he studied from 2003 to 2011. His educational background supports his strong analytical skills, which he applies to enhance sales and management strategies within the insurance sector.
Background
Darren Strong began his career at SafeAuto as a Licensing Specialist in 2005. He later transitioned to various roles within the company, gaining extensive experience in contact center operations. Additionally, he interned as an Exercise Specialist at Columbus State Community College in 2009. His career path reflects a consistent focus on project management and team leadership within the insurance industry.
Achievements
Darren Strong has a demonstrated history of building and leading effective teams in contact centers. His roles at SafeAuto have allowed him to develop a strong background in project management and workforce management. He utilizes his analytical skills to improve operational efficiency and sales strategies, contributing to the overall success of the contact center.