Robert Akehurst
About Robert Akehurst
Robert Akehurst is a Workforce Management Manager at SafeAuto Insurance Company, where he has worked since 2014. He has extensive experience in workforce management, operational reporting, and call center operations, having held various roles at notable companies such as Time Warner Cable, Express Scripts, and Humana.
Work at SafeAuto Insurance Company
Robert Akehurst has been employed at SafeAuto Insurance Company as a Workforce Management Manager since 2014. In this role, he oversees workforce management strategies and ensures effective scheduling processes. His responsibilities include managing change in workforce management policies and optimizing call routing design. He operates from the Columbus Area, Ohio, contributing to the company's operational efficiency.
Previous Experience in Workforce Management
Before joining SafeAuto, Robert Akehurst held several positions in workforce management. He worked at Express Scripts as Senior Manager of Resource Management from 2010 to 2014, where he managed resource allocation and operational reporting. Prior to that, he served as Workforce Manager at ABN AMRO for one year and as a Quality Assurance Supervisor at Time Warner Cable for ten months. His experience spans various aspects of workforce management and operational efficiency.
Expertise in Call Center Operations
Robert Akehurst possesses strong expertise in call center operations, particularly in managing change in workforce management policies and call routing design. He has developed effective scheduling processes and operational reporting techniques that enhance productivity. His forecasting skills are integral to optimizing call center performance and ensuring resource availability.
Background in Quality Assurance and Business Consulting
Robert Akehurst's career includes significant roles in quality assurance and business consulting. He worked as a Quality Assurance Supervisor at Time Warner Cable from 2003 to 2004 and as a Business Consultant at Humana from 2004 to 2010. These positions provided him with a solid foundation in operational processes and quality management, contributing to his overall expertise in workforce management.