Salesfloor
Salesfloor offers a modular and scalable customer engagement platform tailored for various retail industries, integrating with existing IT systems and featuring advanced AI capabilities.
Products
Salesfloor offers a range of products designed to enhance retail performance. These include Maestro AI™, a tool leveraging artificial intelligence for smart selling; Salesfloor Connect™, facilitating customer interactions; Salesfloor Engage™, designed for customer engagement; Salesfloor Xperience™, which aims to improve the overall customer experience; and Salesfloor for Retail, tailored to meet the specific needs of retailers. These products collectively help in creating a seamless and efficient shopping experience for both customers and sales associates.
Industries Served
Salesfloor tailors its solutions for a diverse array of industries. These include jewelry, apparel, beauty, home furnishings, and sporting goods. The company also serves specialty stores, big box retailers, virtual sales associates, and direct sales companies. By addressing the unique needs of each sector, Salesfloor helps businesses enhance their customer engagement and sales performance.
Platform Features
The Salesfloor platform is equipped with numerous features that enhance the retail experience. It includes live chat, video shopping, appointment booking, and clienteling. It also leverages AI-assisted selling to provide personalized product suggestions and recommendations. The platform is modular and scalable, allowing for customization and integration within 30 days, and supports omnichannel sales attribution to track customer interactions across all sales channels.
Integrations
Salesfloor Cloud integrates seamlessly with existing IT systems such as ERP, POS, CRM, and OMS. This integration enables efficient data delivery and enhances the operational workflow. By connecting with these systems, Salesfloor ensures that businesses can maximize their existing infrastructure while benefiting from advanced retail technologies.
Achievements and Recognition
Salesfloor has been recognized with several prestigious awards. These include the Red Herring Top 100 North America, Best Omnichannel CX, and the Salesforce Commerce Cloud Demo Jam Competition. These accolades underscore the company's commitment to excellence in omnichannel customer experience and innovative retail solutions.
Training Options
Salesfloor offers a comprehensive suite of training options for retail staff. These include in-store training, train-the-trainer programs, and virtual training sessions. By providing various training formats, Salesfloor ensures that retail associates are well-equipped to utilize the platform effectively and enhance their sales performance.