Chuck Johns
About Chuck Johns
Chuck Johns is a seasoned professional in Workforce Management and Planning, currently working at Sallie Mae. He has extensive experience in operations management and has held various leadership roles at notable financial institutions including JPMorgan Chase, Barclays, and Bank One.
Work at Sallie Mae
Chuck Johns has been employed at Sallie Mae since 2019, where he holds the position of Workforce Management & Planning. In this role, he focuses on aligning workforce strategies with business objectives, ensuring that the organization effectively meets its operational needs. His responsibilities include tactical planning and the implementation of advanced tools for optimizing workforce management.
Previous Experience at JPMorgan Chase & Co.
Prior to his current role, Chuck Johns worked at JPMorgan Chase & Co. in two capacities. From 2004 to 2005, he served as Business Card Lending Operations Leadership. He later took on the role of Senior Credit Policy Analyst (AVP) from 2006 to 2007. In these positions, he contributed to the development of credit policies and operational strategies.
Experience at Barclays
Chuck Johns worked at Barclays from 2007 to 2019. He initially served as Business Analytics Manager (AVP) for two years before advancing to Global Operations Workforce Group Lead (VP) for ten years. In these roles, he led initiatives in business continuity planning and implemented strategies to enhance operational efficiency.
Background in Operations Management
Chuck Johns has a strong background in operations management, with a focus on improving efficiency and productivity across various business lines. His expertise includes the implementation of IVR strategy and analytics to enhance customer interaction processes. He utilizes advanced workforce management tools such as Aspect, IEX, and Genesys.
Education and Training
Chuck Johns studied Business Administration and Management at the American Banking Institute from 1998 to 2000. He also attended Delaware Technical Community College, where he achieved a degree in Business Management from 1992 to 1994. His educational background supports his extensive experience in workforce management and operations.