Danielle Ledford
About Danielle Ledford
Danielle Ledford is a Quality Assurance Analyst at Sallie Mae, where she has worked since 2019. She has a diverse background in customer service and sales, with previous roles at Walmart and Discover Financial Services.
Work at Sallie Mae
Danielle Ledford has been employed at Sallie Mae since 2015, where she currently holds the position of Quality Assurance Analyst. In this role, she has contributed to ensuring the quality and reliability of services offered by the company. Prior to her current position, she worked as a Customer Advocate for nine years, providing support and assistance to customers. Her experience at Sallie Mae also includes roles as a Customer Service Representative, where she served for a total of 19 months across two separate tenures, from 2013 to 2015.
Previous Employment Experience
Before joining Sallie Mae, Danielle Ledford worked at Discover Financial Services as an Account Manager for one year, from 2012 to 2013. She also gained experience in retail as a Sales Associate and Cashier at Walmart for one year, from 2011 to 2012. These roles provided her with foundational skills in customer service and account management, which she has applied in her subsequent positions.
Education and Expertise
Danielle Ledford completed her high school education at Glasgow High School, attending from 2007 to 2011. This educational background laid the groundwork for her career in customer service and quality assurance. Her expertise in these areas has been developed through her various roles at Sallie Mae and other organizations.
Career Timeline
Danielle Ledford's career began in retail at Walmart, followed by a position at Discover Financial Services. She transitioned to Sallie Mae in 2013, where she has held multiple roles over the years, including Customer Service Representative and Customer Advocate, before becoming a Quality Assurance Analyst in 2019. This timeline reflects her progression within the customer service and quality assurance sectors.