Troy Williams
About Troy Williams
Troy Williams is a Senior Product Strategy Manager at Upromise with over two decades of experience in software development and product management. He has held various roles at notable companies, including Salesforce and Oakstreet Mortgage, and has a strong educational background in business administration and management.
Work at Sallie Mae
Troy Williams currently serves as the Senior Product Strategy Manager for Upromise at Sallie Mae. He has held this position since 2019, contributing to the strategic direction of the Upromise platform. His role involves leveraging Salesforce technologies to enhance customer engagement and improve service delivery. Williams has played a significant role in managing the integration of Salesforce Community, Service, and Marketing Clouds into Upromise.com, which has expanded the platform's capabilities.
Previous Experience in Product Management
Prior to his current role, Troy Williams worked at Salesforce in various capacities from 2012 to 2019. He began as an Associate Product Manager and progressed to roles including Product Manager for Marketing Cloud Integration Solutions and Principal Product Manager for Marketing Automations. His tenure at Salesforce spanned seven years, during which he developed expertise in product management and contributed to significant product strategies and solutions.
Background in Software Development
Troy Williams has a strong background in software development, with experience as a Software Engineer at several companies. He worked at Oakstreet Mortgage from 2004 to 2006 and at Technology Integration Group from 2006 to 2007. Additionally, he served as a Senior Software Engineer at Salesforce from 2009 to 2012. This extensive experience in software engineering complements his product management skills, providing him with a comprehensive understanding of both technical and strategic aspects of product development.
Education and Expertise
Troy Williams holds a Master of Business Administration from WGU Indiana, which he completed from 2014 to 2016. He also earned a Bachelor of Business Administration in Computer and Information Systems from Georgia State University from 1996 to 1998, and an Associate degree in Business Administration and Management from Georgia State University Perimeter College from 1994 to 1996. His educational background supports his extensive experience in product management and software development.
Consulting Experience
Troy Williams has also worked as a consultant in various roles. He served as a Senior Consultant at Theoris Services from 2007 to 2008 and at Ambassador Solutions from 2008 to 2009. These positions allowed him to apply his expertise in product strategy and software development in a consulting capacity, further enhancing his professional experience.