Ben Mc Cormack
About Ben Mc Cormack
Ben McCormack serves as the Director of Member Experience at Saltbox in Atlanta, Georgia, a position he has held since 2022. He has a diverse background in support and technical roles, having previously worked at FullStory, Trello, and Fog Creek Software.
Work at Saltbox
Ben Mc Cormack has served as the Director of Member Experience at Saltbox since 2022. In this role, he focuses on enhancing the overall experience for members, ensuring that their needs are met effectively. His position is based in Atlanta, Georgia, where he has contributed to the company's mission of providing excellent member services.
Previous Experience
Prior to joining Saltbox, Ben Mc Cormack held several positions at FullStory. He worked as Head of Support from 2016 to 2020, where he managed support operations. He later served as Principal Support Engineer for nine months in 2020 and as Senior Technical Program Manager for eleven months in 2021. Additionally, he was a Customer Experience Manager for two months in 2020. His experience at FullStory spans various roles that emphasize customer support and technical management.
Career Background
Ben Mc Cormack's career includes significant roles at Fog Creek Software and Trello. At Fog Creek Software, he worked as a Member of Technical Staff in various capacities from 2013 to 2014 and as a Support Engineer from 2011 to 2012. At Trello, he served as Head of Support from 2014 to 2016. His diverse background in technical and support roles has equipped him with a broad skill set in member and customer experience.
Education and Expertise
Ben Mc Cormack studied at Franciscan University of Steubenville, where he earned a Bachelor of Arts in Philosophy from 2003 to 2006. He also attended Georgia Institute of Technology, where he studied Electrical Engineering for one year in 2002. Later, he completed an Executive MBA in Management of Technology at Georgia Institute of Technology from 2021 to 2022. His educational background supports his expertise in both technical and management domains.