Scott Murray
About Scott Murray
Scott Murray is a Technical Support Engineer with extensive experience in software engineering and technical support roles. He has worked at several companies, including Juniper Networks and Sandvine, and focuses on providing support for the APAC region and Japan.
Current Role at Sandvine
Scott Murray serves as a Technical Support Engineer at Sandvine, a position he has held since 2015. In this role, he provides technical support primarily focused on the Asia-Pacific (APAC) region and Japan. His responsibilities include troubleshooting and resolving technical issues, ensuring customer satisfaction, and contributing to the overall efficiency of support operations.
Previous Experience at Juniper Networks
Prior to his current role, Scott Murray worked at Juniper Networks as a Senior Technical Support Engineer from 2005 to 2014. During his nine years at the company, located in Sunnyvale, California, he gained extensive experience in technical support and customer service, enhancing his skills in resolving complex technical problems.
Career at Clarus Systems
Scott held the position of Director of Software Engineering at Clarus Systems for 11 months in 2003 and 2004. His role involved overseeing software development projects and managing engineering teams in Redwood City, California. This experience contributed to his technical expertise and leadership skills.
Background in Software Engineering
Scott Murray began his career as a Senior Software Engineer at Covad Communications, where he worked from 1998 to 2001. He later advanced to the role of Senior Manager at the same company from 2001 to 2003. His experience in software engineering has provided him with a solid foundation in technical problem-solving and project management.
Education and Expertise
Scott Murray earned a Bachelor of Science degree in Computer Science from the University of California, Santa Barbara, from 1985 to 1989. His educational background has equipped him with the necessary skills and knowledge to excel in technical support and engineering roles throughout his career.