Tadashi Narisawa

Customer Success Program Director @ Sandvine

About Tadashi Narisawa

Tadashi Narisawa is the Customer Success Program Director at Sandvine, where he has worked since 2019. With 33 years of experience in the telecommunications industry, he has a strong background in both vendor and operator roles, having previously worked at Softbank Telecom for 11 years as a system engineer for VoIP.

Current Role at Sandvine

Tadashi Narisawa serves as the Customer Success Program Director at Sandvine, a position he has held since 2019. In this role, he focuses on enhancing customer satisfaction and success through strategic initiatives. His responsibilities include overseeing partner enabling programs, particularly for Zero rating services and packet shaping introductions tailored for mobile operators. Narisawa's work directly impacts major telecommunications entities such as NTT Group, KDDI, Softbank Group, and various Mobile Virtual Network Operators (MVNOs).

Previous Experience at Softbank Telecom

Prior to his current role, Narisawa worked at Softbank Telecom from 1996 to 2007 as a System Engineer specializing in Voice over Internet Protocol (VoIP). His 11 years at Softbank provided him with valuable insights into the telecommunications sector from the vendor perspective. This experience laid the groundwork for his future endeavors in customer success and program management within the industry.

Education and Expertise

Narisawa studied at Kogakuin University from 1982 to 1986, where he focused on Local Area Network technologies and earned a degree in Electronics. His educational background has equipped him with a strong technical foundation, which he has applied throughout his 33-year career in the telecommunications industry. Narisawa's expertise spans project, program, and people management, enabling him to navigate complex industry challenges effectively.

Telecommunications Industry Experience

With 33 years in the telecommunications industry, Narisawa has extensive experience on both the vendor and operator sides. His career encompasses a wide range of roles and responsibilities, allowing him to develop a comprehensive understanding of the market dynamics. Narisawa aims to leverage his industry knowledge and network as the market shifts towards service provision, focusing on enterprise business and partner management.

Focus on Partner Enabling Programs

Narisawa is dedicated to advancing partner enabling programs, specifically in the areas of Zero rating services and packet shaping for mobile operators. His initiatives are designed to facilitate better service provision and enhance operational efficiencies for major telecommunications players. This focus reflects his commitment to adapting to the evolving landscape of the telecommunications industry.

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