Michael Poessy
About Michael Poessy
Michael Poessy is a Senior IT Operations Manager at Sangamo Therapeutics, Inc., with extensive experience in IT service management across various organizations, including Mozilla and the Chan Zuckerberg Initiative. He holds multiple certifications and has a strong focus on customer service and improving IT service delivery.
Current Role at Sangamo Therapeutics
Michael Poessy serves as the Senior IT Operations Manager at Sangamo Therapeutics, Inc. since 2023. In this role, he is responsible for overseeing IT operations and ensuring the effective delivery of technology services within the organization. His position is based in Richmond, California, where he focuses on enhancing IT service management and supporting the company's operational needs.
Previous Experience at Mozilla
Michael Poessy has extensive experience at Mozilla, where he held multiple roles over a span of four years from 2015 to 2021. He began as a Senior Technical Specialist, then progressed to Global End User Services Supervisor, and finally served as Global Service Desk Manager. His work involved managing technical support teams and improving service delivery metrics, contributing to Mozilla's commitment to user satisfaction.
Education and Certifications
Michael Poessy studied at the University of Miami, where he pursued coursework in Network+ Certification and Microsoft Certified Engineer. He also attended UC Berkeley Extension, completing a program in UNIX/Linux System Administration from 2011 to 2013. Additionally, he holds an ITIL certification, which demonstrates his expertise in IT service management, and he has been studying De-Biasing Hiring at The Clayman Institute of Stanford University since 2016.
Career History and IT Expertise
Michael Poessy has a diverse career in IT, having worked in various roles across multiple organizations. His previous positions include Information Technology Operations Manager at SingleStore, Senior IT Support Specialist at Rigel Pharmaceutics, and IT Desktop Support Specialist at Genentech. He has a proven track record of utilizing metrics to identify service gaps and improve IT service delivery, showcasing his commitment to effective technology solutions.
Passion for Customer Service in IT
Michael Poessy possesses a strong passion for building customer service-focused technical support teams. He emphasizes the importance of the intersection between humans and technology in delivering innovative IT services. His approach to IT operations reflects a commitment to enhancing user experience and ensuring that technology serves the needs of its users effectively.