Brian Smith
About Brian Smith
Brian Smith is the Director of Customer Success at Sangoma, with over a decade of experience in customer success and satisfaction roles.
Director of Customer Success at Sangoma
Brian Smith currently serves as the Director of Customer Success at Sangoma. He stepped into this role in 2021 after demonstrating his capacity to manage and excel in customer-facing positions. His responsibilities likely include overseeing the customer success team, implementing strategies to improve customer experiences, and ensuring client satisfaction across the company's unified communications and VOIP platforms.
Career Progression at Sangoma
Brian Smith transitioned from the role of Customer Success Manager to Director of Customer Success at Sangoma. He held the manager position from 2018 to 2021, a period during which he gained significant insights and experience that facilitated his promotion. This transition signifies a notable career progression within the company, highlighting his skills and abilities to handle increased responsibilities and leadership duties.
Customer Success Manager at Sangoma
Before becoming the Director of Customer Success, Brian Smith worked as the Customer Success Manager at Sangoma from 2018 to 2021. In this role, he was responsible for managing customer relationships and ensuring their satisfaction with the company's services. His contributions during this period set the foundation for his later promotion and were crucial in enhancing the customer experience.
Customer Satisfaction Representative at Digium
From 2011 to 2018, Brian Smith was employed as a Customer Satisfaction Representative at Digium in the Huntsville, Alabama area. Over these seven years, he developed a deep understanding of customer interaction and satisfaction strategies. His role at Digium was instrumental in honing his expertise in unified communications and VOIP, laying the groundwork for his future roles in customer success.
Expertise in Unified Communications and VOIP
Brian Smith has a well-established expertise in Unified Communications and VOIP, essential areas for enhancing customer experience and satisfaction. His extensive experience in these fields has been a critical asset in his roles at both Sangoma and Digium. This expertise allows him to implement effective strategies that address customer needs and improve service delivery.