Hugo Gaibor
About Hugo Gaibor
Hugo Gaibor is a Technical Support Engineer at Sangoma and an International Customer Service Manager and Projects Assistant at Palosanto Solutions, with extensive experience in IT support, web development, and project management.
Company: Sangoma
Hugo Gaibor is currently working at Sangoma as a Technical Support Engineer. His role involves providing technical assistance and support to customers, ensuring high levels of customer satisfaction. Sangoma specializes in communication solutions, which means Hugo's work contributes directly to maintaining the overall reliability and efficiency of the company's services.
Company: Palosanto Solutions
Hugo Gaibor serves as the International Customer Service Manager and Projects Assistant at Palosanto Solutions in Guayaquil, Guayas, Ecuador. He has been with the company since 2014, overseeing international customer service operations and assisting in various projects. His tenure at Palosanto includes roles such as Elastix Training Coordinator and International Projects Assistant.
Title: Technical Support Engineer
Hugo Gaibor holds the position of Technical Support Engineer at Sangoma. In this capacity, he is responsible for troubleshooting and resolving technical issues, conducting maintenance, and offering technical guidance to clients. His position demands a robust understanding of communication technology and customer support best practices.
Education and Expertise
Hugo Gaibor is a graduate of Universidad de Especialidades Espíritu Santo, where he earned his degree, Ingeniero, after an 8-year period of study from 2006 to 2014. He also completed his secondary education at Instituto Particular Abdón Calderón with a degree in commerce and administration. His interdisciplinary knowledge spans project management, commercial operations, IT support, web development, social media, e-marketing, and graphic design.
Background in IT and Customer Service
Hugo Gaibor has a diverse background in IT and customer service. He worked as a Webmaster and IT Department Technical Support at Universidad Ecotec in Samborondon, Guayas, Ecuador, and as a Programming Professor at Universidad Particular De Especialides 'espíritu Santo'. He also gained significant experience in international customer service and technical-commercial operations management in VoIP companies.