Michael Pippen
About Michael Pippen
Michael Pippen is the Director of Support Services at Sangoma, with extensive experience in various support and management roles across multiple companies since 1997.
Current Role at Sangoma
Michael Pippen serves as the Director of Support Services at Sangoma since 2021. In this role, he oversees the management and operation of support services. His responsibilities likely include ensuring optimal performance of support teams, improving customer service standards, and implementing strategic initiatives to enhance service quality.
Previous Experience at Star2Star Communications
Before joining Sangoma, Michael Pippen held multiple positions at Star2Star Communications. Between 2018 and 2021, he worked as a Tier 2 Manager based in Atlanta. Prior to this role, he served as Tier 3 Support from 2016 to 2018, and as a Senior Support Analyst from 2014 to 2016, contributing significantly to the company's support infrastructure during his tenure.
Past Roles at AT&T and COMSYS
From 2010 to 2014, Michael Pippen worked at AT&T as a Project Coordinator, where he likely managed various projects across the organization. Prior to that, he was employed by COMSYS as Help Desk Support from 2007 to 2010 in Atlanta, providing technical assistance and support for incoming queries and issues.
Early Career
Michael Pippen's early career includes various roles such as Assistant Manager at Walgreens from 2003 to 2007, and Project Manager at Sprint from 2000 to 2003. He also worked as an Installation Technician at Covad Communications from 1999 to 2000, and as a Customer Service Specialist at Sprint from 1997 to 1999.
Educational Background
Michael Pippen studied Political Science and Government at Emory University, earning an Associate of Arts (A.A.) degree. This foundation likely provided him with comprehensive analytical and managerial skills that have supported his career in support services.