Peter Mc Dermott
About Peter Mc Dermott
Peter Mc Dermott is a Technical Support Engineer at Sangoma with extensive experience in the IT, UC, Telecoms, and Services industries, specializing in contact centers and customer advocacy.
Company
Peter Mc Dermott currently works at Sangoma as a Technical Support Engineer. Since 2020, he has been contributing his expertise in Wokingham, England, United Kingdom. Sangoma Technologies Corporation is known for providing cloud-based communications services, which aligns with Peter’s background in IT, Telecoms, and Unified Communications.
Title
Peter Mc Dermott holds the position of Technical Support Engineer at Sangoma. He has a long-standing career within the IT and Telecoms sector, bringing in-depth knowledge of technical support and customer service.
Education and Expertise
Peter Mc Dermott graduated from De Montfort University with a degree in Communication and Electronic Engineering (1989-1992). He also holds an HNC in Electronics from Oxford Brookes University (1985-1988) and an ONC in Electronics from Oxford College of Further Education (1982-1985). His specialized knowledge includes managing contact centers and operational procedures, particularly during company acquisitions and mergers.
Professional Background
Peter Mc Dermott's professional journey spans several roles in different companies. From 2018 to 2020, he served as a Technical Support Analyst for various clients in Oxford, United Kingdom. Between 2012 and 2018, he was an Advanced Technical Support Engineer at MeetingZone. Earlier, he took a sabbatical in 2011 and worked as an Application Support Specialist at Siemens Enterprise Communications Ltd from 2008 to 2010. His extensive career also includes roles such as Senior Systems Engineer/Project Manager at SER Solutions (1996-2008) and Customer Support Engineer at EIS International (1995-1996).
Technical Expertise
Peter Mc Dermott is specialized in IT, UC, Telecoms, and Services industries, with a particular focus on Contact Centres. He excels in customer advocacy and technical support within both private and public sectors. Peter’s professional services cover areas like delivery, integration, training, and customer issue management. He is adept at strengthening sales through customer collaboration, from business requirements analysis to implementation of working solutions.