Scott Downer
About Scott Downer
Scott Downer is the SVP of Global Technical Support at Sangoma, with over 25 years of experience in the telecommunication and software industry. He focuses on improving customer satisfaction and success through data-driven decision-making.
Title
Scott Downer is the Senior Vice President (SVP) of Global Technical Support at Sangoma. He has been holding this position since 2021. He also serves as SVP of Operations, Support Services, a role he has held since 2016.
Current Company: Sangoma
Scott Downer works at Sangoma, a telecommunications solutions provider. He has been with Sangoma since 2013 in various leadership roles, currently serving as the SVP of Global Technical Support and SVP of Operations, Support Services. His responsibilities include overseeing day-to-day technical support operations and driving customer satisfaction through data-driven decision-making.
Previous Positions at Sangoma
Before his current roles, Scott Downer held several positions at Sangoma. From 2013 to 2016, he served as Senior Vice President of Account and Partner Services. Prior to that, in 2013, he was the Vice President of Technical Support for five months.
Career at Acuative and Vertical Communications
Before joining Sangoma, Scott Downer was with Acuative (formerly Telsource Corporation) as Client Service Manager from 2008 to 2012. Prior to that, he was at Vertical Communications, where he worked in various capacities, including Manager of Technical Support and Product Support from 2004 to 2008, and as a Technical Support Engineer from 2002 to 2004.
Early Career and WorldCom Intermedia Communications Corp
Scott Downer began his career at WorldCom Intermedia Communications Corp, where he worked as a Technical Support Engineer II from 1999 to 2002. This early experience provided him with foundational skills in technical support and client management.
Education: University of South Florida
Scott Downer earned his Bachelor of Arts degree in Communication Science and Disorders with a concentration in LSH from the University of South Florida. His academic background has contributed to his ability to communicate effectively and lead technical support teams.
Industry Experience and Skills
With over 25 years of experience in the telecommunication and software industry, Scott Downer has developed a comprehensive skill set. He specializes in improving customer satisfaction, handling high-pressure situations, and making objective, data-driven decisions. His expertise in technical support is marked by adaptability and collaboration.