Shaely Scurrah
About Shaely Scurrah
Shaely Scurrah is a Senior Queue Manager currently employed at Scale AI in Texas. She has a diverse background in customer service and management, with previous roles at companies such as Green Tree Servicing, FULL Creative, and ONETOUCH DIRECT.
Current Role at ScaleAI
Shaely Scurrah currently holds the position of Senior Queue Manager at Scale AI, a role she has occupied since 2024. In this capacity, she is responsible for overseeing queue management operations, ensuring efficiency and effectiveness in task handling. Her experience in this role builds on her previous tenure at Scale AI, where she served as a Tasker Success Manager for four months in 2023.
Previous Experience in Customer Service
Prior to her current role, Shaely Scurrah accumulated extensive experience in customer service across various organizations. She worked as a Customer Service Representative at Green Tree Servicing from 2012 to 2015, followed by a position as a Customer Experience Associate at FULL Creative in 2017. Additionally, she served as a T-Mobile Chat Representative at ONETOUCH DIRECT from 2020 to 2021 and as a Customer Support Specialist at LawnStarter Lawn Care in 2018.
Educational Background
Shaely Scurrah studied at Southern New Hampshire University, where she earned an Associate's degree in Liberal Arts and Sciences/Liberal Studies. She furthered her education at the same institution, obtaining a Bachelor's degree in Business Administration and Management. This academic background supports her professional roles in management and customer service.
Work History Overview
Shaely Scurrah has a diverse work history that spans several years and roles within the customer service domain. Her career began at Green Tree Servicing, followed by various positions at FULL Creative, ONETOUCH DIRECT, and LawnStarter Lawn Care. In 2023, she transitioned to Scale AI, where she initially worked as a Tasker Success Manager before advancing to her current role as Senior Queue Manager.