Willow Primack
About Willow Primack
Willow Primack serves as the VP of Enterprise Operations and Prompt Engineering at Scale AI, where he leads a global team focused on data labeling and professional services. His extensive background includes roles at Amazon and the US Army, along with advanced degrees from MIT in Mechanical Engineering and Business Administration.
Current Role at ScaleAI
Willow Primack serves as the Vice President of Enterprise Operations and Prompt Engineering at Scale AI, a position she has held since 2021. In this role, she manages a global team of 150 managers who focus on data labeling and professional services for technology companies in the autonomous vehicles and large language models sectors. Her responsibilities include overseeing operations and implementing strategies to enhance the efficiency and effectiveness of enterprise operations.
Previous Experience at Amazon
Prior to her current role, Willow Primack held multiple positions at Amazon. She worked as a Senior Operations Manager from 2017 to 2018, where she presented a comprehensive product vision to the C-suite aimed at overhauling operations software systems. This initiative resulted in improved gross margins and customer SLA performance. She later served as General Manager from 2018 to 2019 and as Supply Chain Director from 2019 to 2021, contributing to various operational improvements during her tenure.
Military Background
Willow Primack has a notable background in the United States Army, where she served in various capacities. She was a Battalion Logistics Officer in 2010 and again in 2012, and also held the position of Battalion Operations Officer for three months in 2012. Additionally, she served as a Company Executive Officer in 2011 and as a Platoon Leader in 2009. Her military experience provided her with strong leadership and logistical skills.
Education and Expertise
Willow Primack holds a Master of Business Administration (M.B.A.) from the MIT Sloan School of Management, which she earned from 2013 to 2015. She also obtained a Master of Science (M.S.) in Mechanical Engineering from the Massachusetts Institute of Technology during the same period. Earlier, she completed her Bachelor of Science (B.S.) in Mechanical Engineering at the United States Military Academy at West Point from 2004 to 2008. Her educational background supports her expertise in operations and engineering.
Contributions to AI and Operations
In her current role and previous positions, Willow Primack has made significant contributions to the field of artificial intelligence and operations. She implemented expert methods for AI usage through prompting, which enhanced data quality assessment and creative model output generation. Additionally, she led the development and deployment of adversarial prompting capabilities, including novel jailbreaks and taxonomies, to improve risk assessment in human/AI interactions.