Thomas Vong
About Thomas Vong
Thomas Vong is a Senior Director at Scaled Agile, Inc., specializing in certification and recognition. He has over 25 years of experience in operations and support, having previously held senior roles at Salesforce and various companies in the San Francisco Bay Area.
Current Role at Scaled Agile
Thomas Vong serves as the Senior Director of Certification and Recognition at Scaled Agile, Inc. since 2023. In this role, he focuses on enhancing the certification process and recognition initiatives within the organization. His leadership is characterized by a commitment to fostering high-performing teams and optimizing operational efficiency.
Previous Experience at Salesforce
Prior to joining Scaled Agile, Thomas Vong held several key positions at Salesforce from 2004 to 2023. He served as the Senior Director of Trailhead Support, Credential Operations, and Enablement Operations from 2012 to 2022. He also held the role of VP of Trailblazer Help & Credential Operations for one year. His tenure at Salesforce included a focus on support contact center management, where he worked for seven years.
Professional Background
Thomas Vong has over 25 years of experience in enterprise success, operations, certification, support, and vendor management. His career includes various roles in client account management, senior project management, and software quality assurance management from 1997 to 2003 in the San Francisco Bay Area. This diverse background has equipped him with the skills to grow and optimize teams across different stages of a company's lifecycle.
Education and Academic Background
Thomas Vong studied at the University of California, Berkeley, where he earned a Bachelor of Arts degree in Political Science. His educational background has contributed to his analytical skills and understanding of organizational dynamics, which he applies in his professional roles.
Leadership Style and Focus
Thomas Vong leads with a style grounded in empathy, which allows him to effectively motivate and develop high-performing teams. He emphasizes reinforcing the positives of a company's brand to enhance customer experiences and drive measurable outcomes. His approach is centered on creating a supportive environment that fosters team growth and operational success.