Lucia Masova
About Lucia Masova
Lucia Masova is a Customer Operations Specialist at Scapa Healthcare, where she has worked since 2019. She has a strong background in customer relations, team mentoring, and a solid understanding of ISO standards.
Work at Scapa Healthcare
Lucia Masova has been employed at Scapa Healthcare as a Customer Operations Specialist since 2019. In this role, she participates in Quarterly Business Reviews and contributes to the annual and monthly forecasting process. She works directly with customers to develop relationships that support sales growth while ensuring customer satisfaction and retention. Additionally, she supports the Commercial team with New Product quotations, playing a key role in product pricing and market introduction.
Education and Expertise
Lucia studied at Business Academy in Slovakia from 1996 to 2000, where she focused on Economics, Accountancy, IT, and Languages. She achieved a High School diploma during this period. Lucia possesses a sound understanding of ISO 13485 and ISO 9001 standards, which are essential for quality management in the healthcare industry. Her educational background and expertise contribute to her effectiveness in her current role.
Background
Before joining Scapa Healthcare, Lucia Masova worked at Neoss Ltd as a Customer Service and Distributor Supervisor from 2006 to 2019. This position allowed her to gain extensive experience in customer service and team management. Prior to that, she served as a Bar Supervisor at Holiday Inn for 11 months in 2005-2006. Her diverse work history has equipped her with valuable skills in customer relations and operational support.
Mentorship and Team Development
Lucia demonstrates a commitment to team development by mentoring less experienced colleagues. This mentorship role highlights her dedication to fostering a collaborative work environment and enhancing the skills of her team members. Her involvement in team development contributes to the overall effectiveness and efficiency of the customer operations team at Scapa Healthcare.
Language Proficiency
Lucia Masova is fluent in written and spoken Slovak, English, and Czech. She also has elemental proficiency in Polish and Ukrainian. This multilingual capability enhances her ability to communicate effectively with a diverse customer base and supports her role in customer operations.