Jayne Shanklin
About Jayne Shanklin
Jayne Shanklin is a Customer Success Manager with extensive experience in coaching and customer success roles. She has worked for several educational technology companies and holds degrees in English Language and Literature and Educational Leadership.
Current Role at SchooLinks
Jayne Shanklin currently serves as a Customer Success Manager at SchooLinks. She has been in this role since 2024, contributing her expertise in customer success and coaching to enhance client relationships and support educational initiatives.
Previous Experience in Customer Success
Before joining SchooLinks, Jayne Shanklin held various positions in customer success. She worked as a Customer Success Manager at Imagine Learning from 2016 to 2021, and as a Regional Manager of Customer Success at FEV Tutor from 2022 to 2024. Additionally, she served as a Regional Director of Professional Development at Imagine Learning for 9 months in 2021.
Background in Education and Coaching
Jayne Shanklin has a strong background in education, having worked as an Instructional Coach at Think Through Learning Inc. from 2012 to 2016. Her coaching skills have been integral to her roles in customer success, allowing her to effectively guide clients and facilitate professional development.
Educational Qualifications
Jayne Shanklin earned her Bachelor's Degree in English Language and Literature from The University of Texas at San Antonio, studying from 1996 to 2000. She later obtained a Master's Degree in Educational Leadership and Administration from Lamar University, completing her studies from 2008 to 2010.
Expertise in Instructional Design
Jayne possesses expertise in instructional design and curriculum development, particularly within the educational technology sector. This skill set supports her work in customer success, where she applies her knowledge to enhance educational outcomes for clients.