Nancy Fernandez Lew (She/Her)
About Nancy Fernandez Lew (She/Her)
Nancy Fernandez Lew is the Team Manager of Customer Success at SchooLinks, where she has worked since 2022. With a diverse background in sales, customer success, and marketing, she has developed strong skills in data analysis and empathetic coaching.
Work at SchooLinks
Nancy Fernandez Lew has been serving as the Team Manager for Customer Success at SchooLinks since 2022. In this role, she focuses on enhancing customer experiences and driving retention within the organization. Her leadership is pivotal in managing customer relationships and ensuring satisfaction with SchooLinks' services.
Previous Employment Experience
Prior to her current role, Nancy held various positions in customer success and sales. She worked at Nearpod as a Senior Customer Success Manager and previously as a Customer Success Manager. Her experience also includes roles at PowerSchool, where she served as Sales Enablement Manager and Account Manager. Nancy's early career featured positions at Lakeshore Learning Materials and Apple, where she developed her skills in sales and customer relations.
Education and Expertise
Nancy holds a Bachelor of Arts in Communications from California State University - East Bay. She also completed coursework in Psychology at UC Santa Barbara and studied Self Expression and Leadership at Landmark. Her educational background complements her expertise in data analysis, process development, and driving efficiencies in customer success roles.
Background in Marketing and Brand Management
Nancy has a strong background in marketing and brand management, which has informed her approach to customer success. Her experience includes a role as Project Manager at West Advertising and various positions at Lakeshore Learning Materials, where she honed her skills in team building and customer relationship management.
Skills in Coaching and Problem Solving
Nancy possesses strong skills in empathetic coaching and communication, which enhance her ability to build effective teams and foster positive customer relationships. She has a passion for creative problem solving, particularly in customer experience and team dynamics, making her a valuable asset in her field.