Cody Davis
About Cody Davis
Cody Davis is a Technical Support Engineer at ScienceLogic, bringing over six years of experience in IT business analysis and project management. He previously held various roles at OpenText and has a strong educational background in Business and Computer Technology from Kent State University.
Current Role at ScienceLogic
Cody Davis serves as a Technical Support Engineer at ScienceLogic, a position he has held since 2023. In this role, he acts as a Tier 2 escalation point for advanced customer issues, ensuring that critical customer concerns are addressed effectively. He leads support efforts for customers identified as having critical value, demonstrating his commitment to customer success. Cody also coordinates with Customer Success Managers to resolve technical issues impacting customer satisfaction. Additionally, he mentors and trains new team members, sharing his expertise and fostering a collaborative environment.
Previous Experience at OpenText
Cody Davis has extensive experience at OpenText, where he worked in various roles from 2012 to 2023. He began as a Technical Support Lead, serving for five years, before transitioning to the role of Sr. Customer Operations Project Manager from 2020 to 2023. Prior to that, he was a Sr. Technical Strategy Analyst from 2017 to 2020. Throughout his tenure at OpenText, Cody focused on improving customer experience and digital automation, leveraging his background in IT business analysis and project management.
Educational Background
Cody Davis studied at Kent State University, where he earned an Associate's degree in Business/Commerce from 2005 to 2008. He furthered his education by obtaining a Bachelor's degree in Computer Technology/Computer Systems Technology from 2005 to 2009. This educational foundation has equipped him with a strong understanding of both business and technical aspects, which he applies in his professional roles.
Technical Skills and Expertise
Cody Davis specializes in object-oriented programming and possesses a broad technology education. He has over six years of experience in IT business analysis and project management, with a focus on enhancing customer experience and implementing digital automation solutions. His strong background in business-to-business customer support includes expertise in data tracking and conflict resolution. At ScienceLogic, he serves as a subject matter expert in multiple areas of the company's products, sharing information and best practices with his team.
Mentorship and Team Collaboration
In his current role at ScienceLogic, Cody Davis actively mentors and trains new team members, contributing to their professional development and integration into the team. He builds relationships and partnerships with other teams within the organization, fostering a collaborative work environment. Cody proactively shares information regarding recent fixes and best practices, enhancing the overall effectiveness of the support team and improving customer service outcomes.