Fernando Slade
About Fernando Slade
Fernando Slade is a Senior Customer Success Manager (Global) at ScienceLogic, with extensive experience in customer advocacy and account management across various roles at Oracle and MICROS Systems Inc. He holds a Bachelor of Science in Business Administration from Johnson and Wales University and has a proven track record of enhancing customer satisfaction and managing strategic accounts in the Latin America region.
Current Role at ScienceLogic
Fernando Slade serves as the Senior Customer Success Manager (Global) at ScienceLogic. He has held this position since 2022, contributing to the company's efforts in enhancing customer satisfaction and success on a global scale. His role involves overseeing customer relationships and ensuring that clients derive maximum value from ScienceLogic's solutions.
Previous Experience at Oracle
Prior to his current role at ScienceLogic, Fernando Slade worked at Oracle as a Senior Customer Advocacy Manager (Global) since 2020. He also served as the Customer Advocacy Manager for Latin America from 2017 to 2020. His tenure at Oracle focused on managing customer relationships and advocating for client needs within the organization.
Career at MICROS Systems Inc
Fernando Slade's career at MICROS Systems Inc spanned several roles from 2008 to 2015. He began as a Technical Sales Engineer and later transitioned to Corporate Account Manager and E-Business Suite Product Manager. During this time, he managed strategic accounts and resolved significant connectivity issues, including a notable case involving the Brazilian government and Starbucks.
Education and Qualifications
Fernando Slade studied at Johnson and Wales University, where he earned a Bachelor of Science (BS) degree in Business Administration, Management, and Operations. His educational background has provided him with a solid foundation for his roles in customer success and account management.
Achievements in Customer Success
Fernando Slade has developed a training program for a global workforce of 600 employees, which resulted in a 35% increase in satisfaction ratings. He has also been recognized with nominations for corporate awards for his leadership in directing major long-term projects, showcasing his commitment to customer success and operational excellence.