Jesse Triplett
About Jesse Triplett
Jesse Triplett is a Senior Technical Support Engineer at ScienceLogic, with a background in technical support and engineering roles at various companies, including Red Hat and MetLife. He holds two Bachelor of Arts degrees from North Carolina State University and has a strong passion for presentations and client relations.
Current Role at ScienceLogic
Jesse Triplett has been serving as a Senior Technical Support Engineer at ScienceLogic since 2019. In this role, he is responsible for providing high-level technical support and ensuring customer satisfaction. His experience in technical support and engineering allows him to address complex issues effectively. He operates from the Research Triangle Park area, contributing to the company's mission of delivering innovative IT monitoring solutions.
Previous Experience at Red Hat
Jesse Triplett worked at Red Hat for a total of five years in various roles. He began as a Technical Support Engineer from 2012 to 2015, where he developed skills in troubleshooting and customer service. He later transitioned to a Consultant position from 2016 to 2018 and served as an Onsite Consultant for a year in 2015. His time at Red Hat allowed him to gain extensive experience in Linux systems and client relations.
Education and Qualifications
Jesse Triplett studied at North Carolina State University, where he earned two Bachelor of Arts degrees. He completed his studies in Arts Applications - Theatre and Communication, General, from 2003 to 2009. This educational background provides him with a unique blend of technical knowledge and communication skills, which are valuable in his current technical support role.
Background in Lifeguarding
Jesse Triplett has a background in lifeguarding, having worked at North Carolina State University and the City of Raleigh from 2004 to 2005. This experience contributed to his skills in safety, responsibility, and teamwork, which are applicable in various professional settings.
Technical Expertise and Communication Skills
Jesse Triplett possesses a unique combination of technical expertise and communication skills, which is rare in the tech industry. His passion for making and delivering presentations, as well as training and building positive client and in-house relations, enhances his effectiveness as a Senior Technical Support Engineer.