Keith Rivers
About Keith Rivers
Keith Rivers is a Technical Support Engineer currently employed at ScienceLogic since 2021. He has extensive experience in technical support and network operations, having held various positions at companies such as Power Shift, MBA HealthGroup, and Oracle.
Current Role at ScienceLogic
Keith Rivers has been employed as a Technical Support Engineer at ScienceLogic since 2021. In this role, he provides technical assistance and support for the company's products and services. His responsibilities include troubleshooting issues, assisting customers with product usage, and ensuring a high level of customer satisfaction. The position is remote, allowing him to work from various locations.
Previous Experience at Power Shift
Before joining ScienceLogic, Keith Rivers worked at Power Shift as the Chief of Network Operations from 2001 to 2010. During his nine-year tenure in Stowe, Vermont, he oversaw network operations and contributed to the development and maintenance of the company's network infrastructure. This role provided him with extensive experience in network management and operations.
Experience at MBA HealthGroup
Keith Rivers was employed at MBA HealthGroup in various capacities from 2010 to 2015. He served as a Systems Administration Specialist from 2010 to 2012, followed by a position as a Support Technician (Remote) from 2012 to 2015. His work involved providing technical support and system administration, contributing to the overall efficiency of the organization's IT operations.
Role at Oracle
Keith Rivers worked at Oracle from 2017 to 2021, holding two positions during his time there. He started as a Customer Service Admin Support for three years and then transitioned to a Customer Support Analyst L2 for one year. In these roles, he focused on customer service and support, addressing client inquiries and resolving issues related to Oracle's products.
Education and Expertise
While specific educational details are not provided, Keith Rivers has developed a strong technical foundation through his extensive work experience in technical support and network operations. His roles across various organizations have equipped him with skills in customer service, systems administration, and technical troubleshooting.