Ken Glasheen
About Ken Glasheen
Ken Glasheen serves as the Senior Director of Global Technical Support at ScienceLogic, a position he has held since 2021. He has extensive experience in technical support and engineering roles, primarily at Dell EMC, where he worked for nearly two decades in various capacities.
Current Role at ScienceLogic
Ken Glasheen serves as the Senior Director of Global Technical Support at ScienceLogic, a position he has held since 2021. His role involves overseeing technical support operations and ensuring high-quality service delivery to clients. He has been instrumental in enhancing support processes and fostering a customer-centric approach within the organization.
Previous Experience at Dell EMC
Ken Glasheen has extensive experience at Dell EMC, where he held several key positions. He worked as a Principal Software Engineer in Object Storage Solutions from 2007 to 2009. Prior to that, he served as a Regional Technical Specialist for SAN, File, Object, and Block Storage Solutions from 1998 to 2005. He also held the role of Senior Manager for Engineering Service Delivery in Hybrid Cloud from 2016 to 2017, and Senior Manager for Escalation Engineering in Cloud/Object Storage Solutions from 2009 to 2016.
Education and Professional Development
Ken Glasheen has pursued various educational opportunities to enhance his skills. He studied Business at the Irish Management Institute from 2017 to 2018 and again from 2015 to 2016. He also studied Project Management at The Open University from 1999 to 2000. Additionally, he obtained a degree in Engineering, Communications from Cork Institute of Technology from 1993 to 1995.
Career Progression at ScienceLogic
Ken Glasheen has had a progressive career at ScienceLogic. He began as a Senior Manager for Technical Support in EMEA for a brief period in 2019. He then advanced to the role of Director of Global Technical Support from 2019 to 2021 before assuming his current position as Senior Director of Global Technical Support.