Ryan Peterson
About Ryan Peterson
Ryan Peterson is a Technical Support Engineer at ScienceLogic, where he has worked remotely since 2021. He holds a Bachelor of Science in Cloud Computing from Western Governors University and has over 20 years of experience in operations optimization and customer service.
Work at ScienceLogic
Ryan Peterson has been employed at ScienceLogic as a Technical Support Engineer since 2021. In this role, he works remotely to provide technical support and solutions to clients. His responsibilities include troubleshooting issues, optimizing operations, and ensuring customer satisfaction. With three years of experience in this position, he contributes to the overall efficiency and effectiveness of the company's support services.
Education and Expertise
Ryan Peterson holds a Bachelor of Science degree in Cloud Computing from Western Governors University, which he completed from 2018 to 2021. He also earned a Bachelor of Science in Business Administration and Management from Penn State University between 2000 and 2003. Additionally, he obtained a Certificate in Analytics for Data Science from The Institute for Statistics Education during the same period as his degree in Cloud Computing. His educational background supports his expertise in cloud computing and data science analytics.
Background
Ryan Peterson has over 20 years of experience in operations optimization and customer service across various sectors. Prior to his current role, he worked at LogicMonitor as a Technical Support Engineer for eight months in 2021 and as an Associate Technical Support Engineer for nine months in 2020, both in Austin, Texas. His career also includes nine years of service in the United States Army Reserve as a Combat Engineer from 2000 to 2009.
Technical Support Experience
Ryan Peterson's technical support experience includes roles at LogicMonitor, where he provided assistance to clients and resolved technical issues. His work involved direct interaction with customers, ensuring their needs were met and problems were addressed promptly. This experience has equipped him with valuable skills in customer service and technical problem-solving, which he applies in his current position at ScienceLogic.