Seamus Barcoe
About Seamus Barcoe
Seamus Barcoe is a Technical Support Engineer at ScienceLogic, where he has worked since 2021. He has extensive experience in technical support and project management, having previously held positions at Wells Fargo and VMware.
Work at ScienceLogic
Seamus Barcoe has been employed as a Technical Support Engineer at ScienceLogic since 2021. In this role, he provides support for the core SL1 product, which integrates with various operating systems and networking devices. He acts as a Tier 2 escalation point for advanced customer issues, demonstrating his advanced problem-solving skills. His responsibilities include autonomously working on complex assignments and projects, which deliver tangible benefits to the organization. Barcoe has closed over 1,000 support tickets in virtualized environments, showcasing his expertise in handling complex technical issues.
Previous Experience in Technical Support
Before joining ScienceLogic, Seamus Barcoe worked as a Technical Support Engineer at VMware from 2015 to 2017. He also served as a System Support Analyst at Wells Fargo from 2017 to 2021, where he maintained and troubleshot problems in an environment with over 100,000 virtual servers. His experience in these roles has contributed to his proficiency in network troubleshooting, particularly using tools such as snmpwalk for tracking SL1 communication via MIBs and OID identification.
Education and Expertise
Seamus Barcoe studied Computer Science at the Dublin Institute of Technology, where he earned a Bachelor of Science (BS) degree from 2010 to 2014. Prior to this, he completed his secondary education at Presentation College Bray, achieving his Leaving Certificate from 2002 to 2008. His educational background has provided him with a solid foundation in technical skills and knowledge, which he has applied throughout his career in various technical support roles.
Mentorship and Team Development
In his current position at ScienceLogic, Seamus Barcoe actively mentors and trains new team members, contributing to the overall development of the technical support team. He proactively shares information and expertise regarding recent fixes and best practices, which enhances team knowledge and improves service delivery. His commitment to team development reflects his dedication to fostering a collaborative work environment.
Diverse Work History
Seamus Barcoe has a diverse work history that includes various roles outside of technical support. He worked as a DJ at Dublin Djs from 2006 to 2013 and held positions at Pizza Hut UK & Ireland as a Customer Service Operator from 2009 to 2010, and at TGI Fridays as a Chef/Server Assistant from 2012 to 2013. This varied experience has contributed to his strong customer service skills and ability to work in fast-paced environments.