Precious E.
About Precious E.
Precious E. is the Technical Support Manager at Scope AR, with extensive experience in technical support and business development roles across various companies in Canada and Nigeria.
Current Role at Scope AR
Precious E. is currently a Technical Support Manager at Scope AR. In this role, Precious is responsible for overseeing the technical support team and ensuring that support resources, such as help center documentation, user guides, articles, and manuals, are up to date. Additionally, Precious manages and moderates Scope AR's community platform, analyzes support trends, and executes action plans to address any issues.
Experience as Technical Support Specialist at Scope AR
Prior to becoming a Technical Support Manager, Precious E. worked as a Technical Support Specialist at Scope AR from 2019 to 2022. During this period, Precious gained experience in technical troubleshooting and customer support, directly interacting with customers to resolve their issues. This role laid the foundation for the advanced responsibilities that Precious now handles.
Previous Roles and Experience
Precious E. has held various roles across different companies, including Client Success Specialist at Riva CRM Integration, Software Support Specialist at iQmetrix, and Technical Support Advisor at Concentrix. Additionally, Precious worked as a Computer Tutor at Neil Squire Society. In earlier stages of the career, Precious held positions such as Business Development Manager at SystemSpecs, and Business Development Executive at eTranzact International PLC, among others.
Educational Background
Precious E. has a strong educational background. Precious studied Public Relations, Advertising, and Applied Communication at the University of Regina for one year. Previously, Precious earned a Masters in Public & International Affairs from the University of Lagos and a Bachelor of Science in International Relations and Affairs from Covenant University. This diverse educational experience has equipped Precious with a robust understanding of both technical and communication skills.
Responsibilities in Current Role
In the current role as a Technical Support Manager, Precious E. is responsible for creating and maintaining support resources, including user guides and manuals. Precious also conducts root cause analysis and escalations analysis on a weekly and monthly basis. Furthermore, Precious is a key stakeholder in release planning, responsible for release communication, performing smoke testing, and validating new builds before their release.