Ian Barnes
About Ian Barnes
Ian Barnes is a Desktop Support Specialist with a Bachelor of Science in Information Technology from Concordia University-Wisconsin. He has extensive experience in IT support roles, demonstrating strong customer service skills and expertise in cloud computing, network management, and virtualization technologies.
Work at SDI Presence
Ian Barnes has been employed as a Desktop Support Specialist at SDI Presence since 2020. In this role, he is responsible for providing technical support and assistance to clients, ensuring the smooth operation of their IT systems. His work involves troubleshooting issues, managing user accounts, and implementing solutions that enhance overall IT performance. His position is based in Chicago, Illinois, where he contributes to the company's commitment to delivering high-quality IT services.
Education and Expertise
Ian Barnes earned a Bachelor of Science (BS) degree in Information Technology from Concordia University-Wisconsin, where he studied from 2011 to 2015. His educational background is complemented by his high school diplomas from Hales Franciscan High School and Lane Tech High School. Ian possesses expertise in cloud computing technologies, Ubiquiti network devices, VMware virtualization solutions, and Exchange Management Console, which enhances his ability to provide effective IT support.
Background
Ian Barnes has a diverse professional background in IT support roles. He began his career as an IT Help Desk Analyst at DeVry Education Group in 2016, followed by a position as a Tier 1 IT Technician at AIS, Inc. from 2016 to 2018. He then worked as a Tier 1 Systems Engineer at Proven IT for one year before joining Advanced Intelligence Engineering as an IT Help Desk Technician. His cumulative experience in various IT support roles has equipped him with a strong foundation in customer service and technical problem-solving.
Previous Work Experience
Before his current role at SDI Presence, Ian Barnes held several positions that contributed to his IT expertise. He worked as an IT Help Desk Technician at Advanced Intelligence Engineering for eight months in 2018-2019. Prior to that, he served as an IT Help Desk Analyst (Contract) at DeVry Education Group for two months in 2016. His experience also includes two years as a Tier 1 IT Technician at AIS, Inc. and one year as a Tier 1 Systems Engineer at Proven IT, showcasing his progression in the IT support field.
Skills and Competencies
Ian Barnes demonstrates strong customer service skills, which are essential for ensuring high levels of client satisfaction in IT support. He is proficient in managing and troubleshooting Ubiquiti network devices, utilizing VMware for virtualization solutions, and enhancing email system efficiency through the Exchange Management Console. His technical competencies enable him to address a wide range of IT challenges effectively, contributing to the overall success of the organizations he has worked with.