Larry Tan
About Larry Tan
Larry Tan is a Senior Manager at SDI Presence, overseeing the National Contact Center since 2019. With over 25 years of experience in the information systems industry, he has held various roles at notable companies and is dedicated to customer service and operational integrity.
Work at SDI Presence
Larry Tan has been serving as the Senior Manager of the National Contact Center at SDI Presence since 2019. In this role, he oversees operations and ensures the delivery of high-quality customer service. His leadership is focused on enhancing operational efficiency and improving customer interactions. Based in Chicago, IL, Tan has contributed to the company's commitment to operational integrity and employee excellence.
Education and Expertise
Larry Tan holds a Bachelor of Science in Commerce and a Master of Science in Information Systems, both from DePaul University. His educational background supports his extensive experience in the information systems industry, which spans over 25 years. Tan's expertise includes customer service, operational management, and leveraging technology for process enhancement.
Background
Tan's professional journey includes significant roles at various organizations. He worked at IRI as a Client Services Specialist from 1996 to 1998, and later held positions at Aon, JPMorgan Chase, Nicor Gas, and the University of Chicago. His career reflects a consistent focus on customer service and operational management across different sectors.
Achievements
Throughout his career, Larry Tan has demonstrated a commitment to customer service and operational excellence. His roles have included managing service delivery at major companies such as Nicor Gas and JPMorgan Chase. Tan is recognized for his ability to communicate complex concepts effectively to non-technical audiences, showcasing his leadership and problem-solving skills.