Maria R.
About Maria R.
Maria R. is a Desktop Support Specialist at SDI Presence, where she has worked since 2019. She has a background in IT support and networking, with experience in various roles within the technology sector.
Current Role as Desktop Support Specialist
Currently, Maria R. serves as a Desktop Support Specialist at SDI Presence, a position she has held since 2019. In this role, she utilizes advanced communication skills to effectively support and resolve technical issues for end-users. Her responsibilities include troubleshooting hardware and software problems, ensuring optimal performance of IT systems, and providing assistance to staff and clients. Maria's expertise in Cisco Networking contributes to enhancing the IT infrastructure within the organization.
Previous Experience at SDI Presence
Maria R. has a history of working at SDI Presence, where she initially served as an Information Technology Apprentice in 2019 for four months. During this time, she gained valuable experience in IT support and operations. Additionally, she worked as a Cyber Security Intern at SDI Presence in 2018 for three months, where she developed skills related to cybersecurity practices and protocols.
Experience in Educational Institutions
Maria R. has worked in various educational settings, including the Chicago Public Schools and City Colleges of Chicago-Wilbur Wright College. She served as an Information Technology Help Desk Technician at Carl Schurz High School for four months in 2019, providing technical support to students and staff. Prior to that, she worked as a Receptionist at City Colleges of Chicago-Wilbur Wright College from 2017 to 2019, where she managed front desk operations and assisted with administrative tasks.
Educational Background
Maria R. studied at City Colleges of Chicago-Wilbur Wright College, where she earned an Associate’s Degree in Computer Systems Networking and Telecommunications from 2016 to 2019. This educational background provided her with foundational knowledge in networking principles and IT systems. Additionally, she attended Tricoci University of Beauty Culture, achieving a Cosmetology License from 2009 to 2010, showcasing her diverse skill set.
Early Career Experience
Maria R. began her career as an Office Steward at Noble Network of Charter Schools, where she worked from 2007 to 2009. In this role, she supported office operations and contributed to the administrative functions of the school. This early experience laid the groundwork for her subsequent roles in technology and support services.