Mark Raffel
About Mark Raffel
Mark Raffel serves as the Chief Operating Officer at SDI Presence, where he has worked since 2018. With extensive experience in operations and management, he has held various leadership roles in the Greater Chicago Area, including positions at EY and Whittman-Hart.
Work at SDI Presence
Mark Raffel has served as Chief Operating Officer at SDI Presence since 2018. In this role, he oversees service delivery across a team of over 130 professionals, ensuring high-quality project execution. Prior to his current position, he held several roles within the company, including Chief Revenue Officer from 2016 to 2017 and Senior Vice President of Operations from 2007 to 2016. His responsibilities have included facilitating the transition of sales to project engagements and reporting key metrics to delivery teams, which has enhanced the firm's ability to manage client relationships effectively.
Previous Experience
Before joining SDI Presence, Mark Raffel worked at Whittman-Hart / marchFIRST as a Delivery Executive from 1997 to 2001. He also held the position of Senior Manager at EY from 1987 to 1996. Additionally, he served as Director of Operations at WHITTMANHART Interactive from 2003 to 2007 and as Team Leader at Electronic Data Systems from 1984 to 1987. His diverse experience across these organizations has contributed to his operational expertise.
Education and Expertise
Mark Raffel earned a Bachelor of Science in Management Information Systems from the University of Colorado Boulder, where he studied from 1980 to 1984. His educational background has provided him with a solid foundation in management information systems, which supports his operational roles in various organizations.
Achievements in Operations Management
In his current role at SDI Presence, Mark Raffel plays a key role in identifying and evaluating merger and acquisition opportunities to support the company's growth strategy. He is responsible for reporting key metrics to delivery teams, enabling responsive project management and operational improvements. His leadership has been instrumental in enhancing the firm's operational capabilities.