Will Davis
About Will Davis
Will Davis serves as the Program/Operations Manager for Technology Support Services at the Chicago Transit Authority, where he has worked for over 23 years. He leads project teams, manages service desk operations, and oversees desktop and network projects, drawing on his background in network administration and computer repair.
Current Role at Chicago Transit Authority
Will Davis serves as the Program/Operations Manager for Technology Support Services at the Chicago Transit Authority. He has held this position since 2001, overseeing the delivery of technology support services. His responsibilities include managing cross-functional project teams, ensuring effective communication with project partners and sub-contractors, and co-managing all aspects of project delivery. This includes planning, progress reporting, scheduling, and staff training.
Previous Experience at Chicago Public Schools
Prior to his current role, Will Davis worked as a Network Administrator at Chicago Public Schools (SDI) from 2001 to 2003. During his two years in this position, he gained valuable experience in managing network operations and supporting IT infrastructure within an educational environment.
Educational Background
Will Davis studied at Illinois Technical College, where he achieved a degree in Computer Repair. He also attended Southern Illinois University, Carbondale, furthering his education in technology and operations management. His academic background has contributed to his expertise in IT support and project management.
Project Management and Oversight
In his role at the Chicago Transit Authority, Will Davis leads cross-functional project teams to support an enterprise IT environment. He oversees desktop and network projects managed by technical team leads, ensuring that all projects align with organizational goals. Additionally, he provides management oversight for the service desk operation, focusing on the timely handling of incidents and service requests.